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E-Communications Household Survey - Eurobarometer 362

Author: TNS Opinion & Social
Price FREE
Publisher European Commission
Publication date 12 July 2011
Publication synopsis Four out of ten Europeans households are buying "bundled" internet, phone and TV services from a single provider, a new Eurobarometer survey shows. The survey also found that 65% of people limit their mobile phone calls because of cost and that calls over the Internet are becoming increasingly popular. The E-Communications Household Survey was carried out between 9 February and 8 March 2011 using a sample of 27,000 households that are representative of the EU population. One in four respondents considered that their internet download/upload speeds do not match the conditions of the contract they signed and one in three said they have experienced connection breakdowns.

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