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Retail Financial Services Report - Bank fees, pre-contractual information, advice and switching

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Retail Financial Services Report - Bank fees, pre-contractual information, advice and switching - SEC(2009) 1251 final - The Consumer Markets Scoreboard is the main market monitoring instrument for the consumer policy area. After the publication of the first Consumer Markets Scoreboard early in 2008, which identified retail financial services as a sector in need of monitoring, the Commission selected three areas where consumers are faced with a significant number of problems. A new Commission Staff Working Document analyses the various retail financial services issues which were singled out for examination: pre-contractual information and the related issue of advice, the level and transparency of bank fees and bank account switching.

The link address is: http://ec.europa.eu/consumers/rights/docs/swd_retail_fin_services_en.pdf

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