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Council of European Energy Regulators (CEER) 2020 Vision

Author: Gas Working Group of CEER
Price Free
Publisher Council of European Energy Regulators (CEER)
Publication date 01 June 2014
Publication synopsis CEER and BEUC (The European Consumer Organisation) have developed a joint vision for 2020 of the EU’s energy industry that focuses on putting customers first. This vision is based on four key principles that unify the customers and the energy sector: Reliability - processes are to be set up so that any disputes or problems are resolved quickly, fairly and openly; Affordability - charges are to be fair and kept at a reasonable level for every customer; Simplicity - bills shall be fully understandable to enable customers to make the right choices to better manage their energy consumption; Protection and empowerment - customers shall be able to make quick and informed decisions in the energy market through developments in the sector, including energy efficiency measures.

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