Skip to content. | Skip to navigation

Personal tools
Sections
You are here: Home topics Consumer
Document Actions

Consumer Policy in the EU

Latest news on the consumer policies of the European Union.

New EU e-payments rules to make shopping safer
The revised payment services directive, adopted Monday by the EU Commission, is designed to provide consumers with more convenient and innovative payment solutions, whether buying in shops or online.

Online shopping rules aim to end geo-blocking
New EU rules on online shopping, provisionally agreed by the EU institutions Monday, mean that online buyers of goods or services from another EU country must be treated like local customers.

EU bolsters protection against online fraudsters
MEPs approved Tuesday EU-wide rules to protect consumers against scams and detect and stop rogue traders more swiftly, with a view to increasing consumers' trust in cross-border e-commerce.

Europeans start to roam like at home
Europeans are aware of new EU mobile roaming rules and have started changing their habits when travelling abroad, a survey conducted after the first summer without the charges shows.

Commission supports EU states against substandard food
The EU Commission issued a set of guidelines Tuesday to help Member States determine whether a company is breaking EU laws when selling food products of dual quality in different countries.

Expert comment on Google appealing its £2.2bn EU fine
Zhewei Zhang, of Warwick Business School, Assistant Professor of Information Systems and researches digital innovation and design, comments on Google appealing its £2.2bn EU fine.

Expert comment on inefficient vacuum cleaners being banned by the EU
Frederik Dahlmann, of Warwick Business School, Assistant Professor of Global Energy, a researcher into the low carbon economy, comments on inefficient vacuum cleaners being banned by the EU.

Energy-gobbling vacuum cleaners outlawed by EU
Vacuum cleaners sold in Europe are to be more cost- and energy-efficient, as a result of EU rules which outlaw new vacuum cleaners using more than 900 watts and emitting more than 80 decibels.

Vacuum cleaners
Vacuum cleaners are subject to EU energy labelling and ecodesign requirements. From September 2017, the most efficient vacuum cleaners will carry a label of A+++. These ratings take into account the vacuum cleaners' total power and how efficiently that power is used to pick up dust. With more efficient vacuum cleaners, Europe as a whole can save up to 20 TWh of electricity per year by 2020. This is equivalent to the annual household electricity consumption of Belgium. It also means over 6 million tonnes of CO2 will not be emitted – about the annual emissions of eight medium-sized power plants.

Insurance products in EU set for new disclosure rules
The European Commission laid down new rules Friday for an Insurance Product Information Document (IPID), which will have to accompany all non-life insurance policies in Europe from 2018.

Brussels objects to VISA inter-regional fees
The European Commission sent a supplementary Statement of Objections to Visa Inc. and Visa International Thursday, focusing on inter-regional fees on transactions with consumer debit cards.

EU eyes cheaper non-euro cross-border payments
The EU Commission launched Monday a public consultation on ways to reduce the costs of cross-border payments within the European Union in currencies other than the Euro.

Endocrine disruptors
EU Member States representatives voted on 4 July in favour of the European Commission's proposal on scientific criteria to identify endocrine disruptors in the field of plant protection products. This is seen as an important step towards greater protection of citizens from harmful substances.

EU Parliament calls for longer lifetime for products
Europe's Parliament called on the Commission, Member States and producers Tuesday to take measures to ensure consumers can enjoy durable, high-quality products that can be repaired and upgraded.

Google fined EUR 2.4 bn for breaching EU antitrust rules
The European Commission fined Google EUR 2.42 billion Tuesday for giving an illegal advantage to the U.S. search giant's own comparison shopping service, thus breaching EU antitrust rules.

EU agrees revisions on hazardous substances in electrical equipment
The EU Council and Parliament reached provisional agreement Wednesday on a proposal for a revised directive on the use of certain hazardous substances in electrical and electronic equipment.

EU agrees deal to better protect consumers
The EU Council and Parliament reached preliminary agreement Wednesday to strengthen cooperation between EU national authorities responsible for the enforcement of consumer protection laws.

End of mobile roaming charges in the EU
EU roaming charges no longer apply from 15 June 2017, meaning Europeans who travel within the EU will be able to call, text and connect on their mobile devices at the same price as they pay at home.

MEPs vote in simpler energy efficiency labels
The EU Parliament gave the green light Tuesday for simpler energy efficiency labels for household appliances, enabling customers to choose products reducing energy consumption and their energy bills.

EU agrees plan for cheaper cross-border parcel delivery
The EU Council agreed its stance Friday on a legislative proposal for cheaper parcel deliveries and convenient return options even to and from peripheral regions in the EU.

EU to ratify treaty for better access to books for blind people
The EU Council and European Parliament agreed informally Wednesday legislation to make more books available in formats designed for blind and visually impaired people.

Screening of comparison websites in the travel sector
While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.

Mobile roaming surcharges in EU to end by summer
The last hurdle on the way to ending retail 'roaming' surcharges, scheduled for 15 June 2017, was cleared Thursday as the European Parliament voted for the abolition of wholesale price caps.

MEPs vote in safer, more traceable medical devices
The European Parliament gave its backing Wednesday to stricter rules on medical devices, to ensure that devices such as breast or hip implants are traceable and comply with EU patient safety requirements.

New EU rules to ensure safety of medical devices
Ranging from simple contact lenses and sticking plasters to sophisticated pacemakers and hip replacements, medical devices and in vitro diagnostic medical devices are important to our health and quality of life. People rely on these devices every day and expect them to be safe and incorporate the latest progress in science and innovation. The current rules on the safety and performance of medical devices in the EU were harmonised in the 1990s. To reflect the substantial technological and scientific progress in this sector over the last 20 years, the European Commission proposed to update the rules to improve the safety of medical devices for EU citizens, create the conditions to modernise the sector and to consolidate its role as a global leader.