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Consumer Policy in the EU

Latest news on the consumer policies of the European Union.

China still tops EU dangerous products report
53 per cent of dangerous consumer goods reported to the EU originate in China, Commissioner for Consumer Affairs Vera Jourova said Monday as she presented the 2017 annual report on dangerous goods.

Rapid Alert System for dangerous products 2017
The European Commission presented on 12 March its latest report on the Rapid Alert System for dangerous products.

EU removes geo-blocking barriers to e-commerce
The EU gave the final green light Tuesday to a ban on unjustified geo-blocking, a discriminatory practice that stops online customers buying products from a website based in another member state.

MEPs vote on EU-wide rules for sales of goods
MEPs approved Thursday a single set of rules to ensure consumers buying online or face-to-face in a local shop obtain the remedies they are entitled to if they purchase a faulty product.

MEPs call for worldwide ban on animal testing of cosmetics
The EU should launch a diplomatic drive for a worldwide ban on the animal testing of cosmetics before 2023, the European Parliament's Environment Committee said on Tuesday.

Social media giants not doing enough to protect users: EU
Social media giants, including Facebook and Twitter, are dragging their feet in responding to requests from the EU Commission and national consumer authorities to comply with EU consumer rules.

MEPs vote to end barriers to cross-border shopping
The European Parliament ratified an agreement Tuesday to make it easier for consumers to buy from a website based in another EU country, without the obstacle of unjustified geo-blocking practices.

Dual quality food testing procedure ready in April
The common testing methodology for dual quality of food, developed by the EU's Joint-Research Centre, is to be ready in April, European Commissioner Vera Jourova announced on Friday.

EU Plastics Strategy
There is an urgent need to tackle the environmental problems that cast a long shadow over the production, use and consumption of plastics. The million tonnes of plastic litter that end up in the oceans every year are one of their most visible and alarming signs of these problems, causing growing public concern. The EU Plastics Strategy lays the foundations to a new plastics economy, where the design and production of plastics and plastic products fully respect reuse, repair and recycling needs and more sustainable materials are developed and promoted. This will deliver greater added value and prosperity in Europe and boost innovation. It will curb plastic pollution and its adverse impact on our lives and the environment.

EU moves to upgrade Europe's drinking water
The EU Commission proposed Thursday a revision of the EU Drinking Water Directive, in an effort to improve the quality and people's access to drinking water, as well as reduce consumer use of plastic.

Revised rules to revolutionise EU payment services
Cheaper, easier and safer electronic payments should result from the revised Payment Services Directive (PSD2), which applies as of 13 January, and aims to modernise Europe's online payment services.

Payment Services Directive
European consumers will be able to reap the full benefits of paying online for goods and services, thanks to new rules that will it make it cheaper, easier and safer to make electronic payments. The revised Payment Services Directive (PSD2, Directive 2015/2366/EU), applicable as of 13 January 2018, aims to modernise Europe's payment services to the benefit of both consumers and businesses, so as to keep pace with this rapidly evolving market.

Payment services (PSD 2) - Directive (EU) 2015/2366
In 2015 the EU adopted a new directive on payment services (PSD 2) to improve the existing rules and take new digital payment services into account. The directive became applicable in January 2018. It includes provisions to make it easier and safer to use internet payment services; better protect consumers against fraud, abuse, and payment problems; promote innovative mobile and internet payment services; strengthen consumer rights; strengthen the role of the European Banking Authority (EBA) to coordinate supervisory authorities and draft technical standards

Commission moves to strengthen product safety
Legislative proposals tabled Tuesday by the EU Commission would make it easier for smaller companies to sell products across Europe, and strengthen national controls against the sale of unsafe products.

Trading safe products across Europe
The European Commission tabled two legislative proposals on 19 December 2017 to make it easier for companies, especially SMEs, to sell their products across Europe, and to strengthen controls by national authorities and customs officers to prevent unsafe products from being sold to European consumers.

EU VAT revamp to make system 'fit for digital economy'
EU finance ministers adopted new rules Tuesday to facilitate the collection of VAT when consumers buy goods and services online, and making it easier for online businesses to comply with VAT obligations.

Payment Services Directive (PSD2): Regulatory Technical Standards
The European Commission adopted on 27 November 2017 rules designed to make electronic payments in shops and online safer. This will also allow consumers to access more convenient, cost-effective and innovative solutions offered by payment providers.

New EU e-payments rules to make shopping safer
The revised payment services directive, adopted Monday by the EU Commission, is designed to provide consumers with more convenient and innovative payment solutions, whether buying in shops or online.

Online shopping rules aim to end geo-blocking
New EU rules on online shopping, provisionally agreed by the EU institutions Monday, mean that online buyers of goods or services from another EU country must be treated like local customers.

EU bolsters protection against online fraudsters
MEPs approved Tuesday EU-wide rules to protect consumers against scams and detect and stop rogue traders more swiftly, with a view to increasing consumers' trust in cross-border e-commerce.

Europeans start to roam like at home
Europeans are aware of new EU mobile roaming rules and have started changing their habits when travelling abroad, a survey conducted after the first summer without the charges shows.

Commission supports EU states against substandard food
The EU Commission issued a set of guidelines Tuesday to help Member States determine whether a company is breaking EU laws when selling food products of dual quality in different countries.

Expert comment on Google appealing its £2.2bn EU fine
Zhewei Zhang, of Warwick Business School, Assistant Professor of Information Systems and researches digital innovation and design, comments on Google appealing its £2.2bn EU fine.

Expert comment on inefficient vacuum cleaners being banned by the EU
Frederik Dahlmann, of Warwick Business School, Assistant Professor of Global Energy, a researcher into the low carbon economy, comments on inefficient vacuum cleaners being banned by the EU.

Energy-gobbling vacuum cleaners outlawed by EU
Vacuum cleaners sold in Europe are to be more cost- and energy-efficient, as a result of EU rules which outlaw new vacuum cleaners using more than 900 watts and emitting more than 80 decibels.