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Consumer Policy in the EU

Latest news on the consumer policies of the European Union.

E-commerce in the EU: How you can make the most out of it as a consumer
The Internet has transformed the way we shop. However, persistent online barriers prevent us from enjoying the full access to the goods and services being offered by businesses in the EU. Since the launch of the Digital Single Market Strategy in May 2015, the European Union has been working to break down these barriers. This factsheet summarises what the EU has been doing to boost e-commerce and to create new opportunities for consumers, turning the Digital Single Market into a reality.

EU Parliament approves ban on single-use plastics
Single-use plastic items such as plates, cutlery, straws, balloon sticks or cotton buds, will be banned from the EU market from 2021, under plans approved by the European Parliament on Wednesday.

31m fake goods seized at EU borders in 2017
Customs authorities detained over 31 million fake and counterfeit products at the EU's external border with a street value of over EUR 580m, according to figures released Thursday by the EU Commission.

September switch-off for halogen light bulbs in EU
Energy intensive and inefficient halogen light bulbs can no longer be sold across the EU as of 1 September, helping consumers save on energy bills and helping the EU to reduce greenhouse gas emissions.

New Ecodesign rules for light bulbs, applicable from September 2018
As of 1 September 2018 energy intensive and inefficient halogen light bulbs can no longer be sold across the European Union.

Digital rights open up for holidaymakers across EU
Following the end of roaming charges across the European Union last year, holidaymakers are now able to travel with their online TV, film, sports, music or e-book subscriptions at no extra cost.

VW yet to guarantee post-dieselgate emissions repairs
VW is yet to guarantee its emissions repairs do not affect its cars' performance, the EU Commission said Tuesday in its conclusions on the 8.5 million car recalls made after the 'dieselgate' scandal.

Online markeplaces sign EU pledge on product safety
Four major online marketplaces, Alibaba (for AliExpress), Amazon, eBay and Rakuten - France signed a commitment Monday for faster removal of dangerous products sold on their online marketplaces.

Telecoms sites misleading customers, EU sweep shows
Sites offering telecoms services could be infringing EU consumer law, according to results of an EU-wide screening of websites offering fixed/mobile phone, internet, audio and video streaming services.

EU raises recycling targets for circular economy
The European Parliament backed ambitious targets for recycling Wednesday under legislation on waste and the circular economy intended to benefit the environment, climate, and human health.

European consumers offered right to collective redress
The EU Commission proposed Wednesday a European collective redress right as part of a 'New Deal for Consumers' to ensure that all European consumers fully benefit from their rights under Union law.

New Deal for Consumers
The European Commission proposed on 11 April a New Deal for Consumers to ensure that all European consumers fully benefit from their rights under Union law.

Cheap euro transfers to be extended to non-euro states
The European Commission proposed Wednesday to make cross-border payments in euro cheaper across the entire EU, instead of only for transactions between Member States of the eurozone.

Cross-border payments
The European Commission proposed on 28 March to make cross-border payments in euro cheaper across the entire EU.

Digital subscriptions portable from 1 April
From 1 April 2018 onwards, Europeans will be able to access the online content that they have subscribed to at home, wherever they are in the EU, EU institutions made clear in a joint statement Tuesday.

Portability of online content services
From 1 April 2018 onwards, Europeans will be able to access the online content that they have subscribed to at home, wherever they are in the EU.

New EU rules against geoblocking come into force
New EU rules against unjustified geoblocking - a discriminatory practice that prevents online customers from buying products from a website based in another member state, entered into force Thursday.

New EU rules promote competition in cross-border parcel delivery services
New rules to provide clearer information on Europe-wide prices of parcel delivery services and boost consumer confidence in cross-border shopping and shipping were approved Tuesday by MEPs.

China still tops EU dangerous products report
53 per cent of dangerous consumer goods reported to the EU originate in China, Commissioner for Consumer Affairs Vera Jourova said Monday as she presented the 2017 annual report on dangerous goods.

Rapid Alert System for dangerous products 2017
The European Commission presented on 12 March its latest report on the Rapid Alert System for dangerous products.

EU removes geo-blocking barriers to e-commerce
The EU gave the final green light Tuesday to a ban on unjustified geo-blocking, a discriminatory practice that stops online customers buying products from a website based in another member state.

MEPs vote on EU-wide rules for sales of goods
MEPs approved Thursday a single set of rules to ensure consumers buying online or face-to-face in a local shop obtain the remedies they are entitled to if they purchase a faulty product.

MEPs call for worldwide ban on animal testing of cosmetics
The EU should launch a diplomatic drive for a worldwide ban on the animal testing of cosmetics before 2023, the European Parliament's Environment Committee said on Tuesday.

Social media giants not doing enough to protect users: EU
Social media giants, including Facebook and Twitter, are dragging their feet in responding to requests from the EU Commission and national consumer authorities to comply with EU consumer rules.

MEPs vote to end barriers to cross-border shopping
The European Parliament ratified an agreement Tuesday to make it easier for consumers to buy from a website based in another EU country, without the obstacle of unjustified geo-blocking practices.