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Consumer Policy in the EU

Latest news on the consumer policies of the European Union.

Revised rules to revolutionise EU payment services 16 January 2018, 18:23 CET
Cheaper, easier and safer electronic payments should result from the revised Payment Services Directive (PSD2), which applies as of 13 January, and aims to modernise Europe's online payment services.

Payment Services Directive 12 January 2018, 17:48 CET
European consumers will be able to reap the full benefits of paying online for goods and services, thanks to new rules that will it make it cheaper, easier and safer to make electronic payments. The revised Payment Services Directive (PSD2, Directive 2015/2366/EU), applicable as of 13 January 2018, aims to modernise Europe's payment services to the benefit of both consumers and businesses, so as to keep pace with this rapidly evolving market.

Payment services (PSD 2) - Directive (EU) 2015/2366 12 January 2018, 17:40 CET
In 2015 the EU adopted a new directive on payment services (PSD 2) to improve the existing rules and take new digital payment services into account. The directive became applicable in January 2018. It includes provisions to make it easier and safer to use internet payment services; better protect consumers against fraud, abuse, and payment problems; promote innovative mobile and internet payment services; strengthen consumer rights; strengthen the role of the European Banking Authority (EBA) to coordinate supervisory authorities and draft technical standards

Commission moves to strengthen product safety 20 December 2017, 17:59 CET
Legislative proposals tabled Tuesday by the EU Commission would make it easier for smaller companies to sell products across Europe, and strengthen national controls against the sale of unsafe products.

Trading safe products across Europe 20 December 2017, 12:01 CET
The European Commission tabled two legislative proposals on 19 December 2017 to make it easier for companies, especially SMEs, to sell their products across Europe, and to strengthen controls by national authorities and customs officers to prevent unsafe products from being sold to European consumers.

EU VAT revamp to make system 'fit for digital economy' 07 December 2017, 23:48 CET
EU finance ministers adopted new rules Tuesday to facilitate the collection of VAT when consumers buy goods and services online, and making it easier for online businesses to comply with VAT obligations.

Payment Services Directive (PSD2): Regulatory Technical Standards 27 November 2017, 22:31 CET
The European Commission adopted on 27 November 2017 rules designed to make electronic payments in shops and online safer. This will also allow consumers to access more convenient, cost-effective and innovative solutions offered by payment providers.

New EU e-payments rules to make shopping safer 28 November 2017, 22:58 CET
The revised payment services directive, adopted Monday by the EU Commission, is designed to provide consumers with more convenient and innovative payment solutions, whether buying in shops or online.

Online shopping rules aim to end geo-blocking 23 November 2017, 22:57 CET
New EU rules on online shopping, provisionally agreed by the EU institutions Monday, mean that online buyers of goods or services from another EU country must be treated like local customers.

EU bolsters protection against online fraudsters 15 November 2017, 20:47 CET
MEPs approved Tuesday EU-wide rules to protect consumers against scams and detect and stop rogue traders more swiftly, with a view to increasing consumers' trust in cross-border e-commerce.

Europeans start to roam like at home 27 September 2017, 23:17 CET
Europeans are aware of new EU mobile roaming rules and have started changing their habits when travelling abroad, a survey conducted after the first summer without the charges shows.

Commission supports EU states against substandard food 27 September 2017, 18:27 CET
The EU Commission issued a set of guidelines Tuesday to help Member States determine whether a company is breaking EU laws when selling food products of dual quality in different countries.

Expert comment on Google appealing its £2.2bn EU fine 13 September 2017, 13:31 CET
Zhewei Zhang, of Warwick Business School, Assistant Professor of Information Systems and researches digital innovation and design, comments on Google appealing its £2.2bn EU fine.

Expert comment on inefficient vacuum cleaners being banned by the EU 06 September 2017, 23:42 CET
Frederik Dahlmann, of Warwick Business School, Assistant Professor of Global Energy, a researcher into the low carbon economy, comments on inefficient vacuum cleaners being banned by the EU.

Energy-gobbling vacuum cleaners outlawed by EU 01 September 2017, 18:40 CET
Vacuum cleaners sold in Europe are to be more cost- and energy-efficient, as a result of EU rules which outlaw new vacuum cleaners using more than 900 watts and emitting more than 80 decibels.

Vacuum cleaners 01 September 2017, 12:44 CET
Vacuum cleaners are subject to EU energy labelling and ecodesign requirements. From September 2017, the most efficient vacuum cleaners will carry a label of A+++. These ratings take into account the vacuum cleaners' total power and how efficiently that power is used to pick up dust. With more efficient vacuum cleaners, Europe as a whole can save up to 20 TWh of electricity per year by 2020. This is equivalent to the annual household electricity consumption of Belgium. It also means over 6 million tonnes of CO2 will not be emitted – about the annual emissions of eight medium-sized power plants.

Insurance products in EU set for new disclosure rules 14 August 2017, 13:53 CET
The European Commission laid down new rules Friday for an Insurance Product Information Document (IPID), which will have to accompany all non-life insurance policies in Europe from 2018.

Brussels objects to VISA inter-regional fees 04 August 2017, 23:59 CET
The European Commission sent a supplementary Statement of Objections to Visa Inc. and Visa International Thursday, focusing on inter-regional fees on transactions with consumer debit cards.

EU eyes cheaper non-euro cross-border payments 30 July 2017, 23:39 CET
The EU Commission launched Monday a public consultation on ways to reduce the costs of cross-border payments within the European Union in currencies other than the Euro.

Endocrine disruptors 07 July 2017, 00:31 CET
EU Member States representatives voted on 4 July in favour of the European Commission's proposal on scientific criteria to identify endocrine disruptors in the field of plant protection products. This is seen as an important step towards greater protection of citizens from harmful substances.

EU Parliament calls for longer lifetime for products 04 July 2017, 23:45 CET
Europe's Parliament called on the Commission, Member States and producers Tuesday to take measures to ensure consumers can enjoy durable, high-quality products that can be repaired and upgraded.

Google fined EUR 2.4 bn for breaching EU antitrust rules 28 June 2017, 18:13 CET
The European Commission fined Google EUR 2.42 billion Tuesday for giving an illegal advantage to the U.S. search giant's own comparison shopping service, thus breaching EU antitrust rules.

EU agrees revisions on hazardous substances in electrical equipment 23 June 2017, 00:09 CET
The EU Council and Parliament reached provisional agreement Wednesday on a proposal for a revised directive on the use of certain hazardous substances in electrical and electronic equipment.

EU agrees deal to better protect consumers 22 June 2017, 22:57 CET
The EU Council and Parliament reached preliminary agreement Wednesday to strengthen cooperation between EU national authorities responsible for the enforcement of consumer protection laws.

End of mobile roaming charges in the EU 14 June 2017, 22:40 CET
EU roaming charges no longer apply from 15 June 2017, meaning Europeans who travel within the EU will be able to call, text and connect on their mobile devices at the same price as they pay at home.