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Consumer Policy in the EU

Latest news on the consumer policies of the European Union.

EU states agree informal deal to improve rail passenger rights
EU ambassadors endorsed a reform of rail passenger rights Wednesday with a view to strengthening the rights of all rail passengers, in particular those with disabilities or reduced mobility.

New EU chemicals strategy targets harmful consumer products
A new strategy on chemicals, unveiled Wednesday by the EU Commission, would prohibit the use of the most harmful chemicals in consumer products such as toys, cosmetics and detergents.

EU provisionally agrees improved rights for rail passengers
Guaranteed rerouting and better help for passengers when there are delays and cancellations form part of updated legislation on stronger rights for train passengers agreed Thursday by the EU institutions.

EU agrees new rules on excise duties for alcohol
The EU Council agreed new rules governing excise duties on alcohol Thursday, paving the way for an improved business environment and for reduced costs for small alcohol-producing businesses.

EU-US Data Protection Shield inadequate, EU Court rules
The Court of Justice of the EU decided Thursday to invalidate the EU-US Privacy Shield on grounds of an inadequate levels of protection given to European consumer data transferred to the United States.

Toys continue to top EU list of dangerous products
The EU's latest report on its alert system to prevent the selling of dangerous products, published Tuesday, flagged up a record number of dangerous products in 2019, with toys and cars heading the list.

EU reach provisional agreement on consumer class actions
New rules on collective redress, agreed Wednesday by EU states, will enable consumers to seek effective judicial protection collectively when traders’ infringements of EU laws deprive them of their rights.

Brussels opens antitrust probe into Apple Pay
The European Commission opened a formal antitrust investigation Tuesday to assess whether Apple's conduct in connection with Apple Pay, such as its terms and conditions, violates EU competition rules.

New EU rules on power adaptors come into force
A new EU regulation on external power supplies aimed at making a range of household appliances, from laptops to electric toothbrushes, more energy efficient entered into force on 1 April.

MEPs call for binding rules on common chargers by summer
MEPs called on the Commission Thursday to put forward beefed-up rules on common chargers by July at the latest, to reduce electronic waste and empower consumers to make sustainable choices.

EU travellers still not aware of their passenger rights
Only 43% of EU citizens who have travelled by air, long-distance rail, coach, ship or ferry in the previous 12 months know that the EU has put in place rights for passengers, a Commission survey said Monday.

EU toughens consumer protection for the digital world
New EU rules for consumer protection entered into force on Tuesday, with the aim of toughening up and modernising current EU consumer protection rules, in line with digital developments.

New Deal for Consumers
The "New Deal for Consumers" initiative aimed at strengthening enforcement of EU consumer law in light of a growing risk of EU-wide infringements and at modernising EU consumer protection rules in view of market developments. The Commission adopted it on the 11 April 2018.

Booking.com commits to EU demands for transparency
Following dialogue with the European Commission and national consumer authorities, Booking.com has committed to make changes in the way it presents offers, discounts and prices to consumers.

MEPs back measures to cut VAT fraud in e-commerce
The European Parliament gave its approval Tuesday to measures designed to fight e-commerce VAT evasion that would help cut some of the EUR 137 billion lost each year across the EU to VAT fraud.

Contract summary template
As of 21 December 2020, electronic communications service providers will have to provide users of their services a summary of the contract based on the standard template included in the regulation.

New EU cross-border payments rules into force
Consumers and businesses in non-eurozone EU Member States will enjoy cheaper cross-border payments in euro from Monday, as new rules came into force pricing these the same as domestic payments.

French retailers Casino, Intermarché in EU antitrust probe
The EU Commission opened an antitrust investigation Monday to assess whether the French retail groups Casino and Intermarché breached EU competition rules by coordinating their conduct in the market.

Internet cookies 'consent or be tracked' is not an option: EU Court
Internet 'cookies' can only be set if users have given consent that is valid under the General Data Protection Regulation (GDPR), and a pre-ticked checkbox is insufficient, the EU's top Court ruled on Tuesday.

New EU push for safer, more repairable appliances
The EU Commission proposed Tuesday new 'eco-design' measures to improve the repairability and recyclability of household products such as refrigerators, washing machines, dishwashers and televisions.

New ecodesign measures
In a continued effort to reduce Europe's carbon footprint and to make energy bills cheaper for European consumers, the European Commission on 1 October adopted new eco-design measures for products such as refrigerators, washing machines, dishwashers and televisions.

Safer, easier electronic payments and online banking
New EU rules apply as of 14 September 2019 that will make it easier and safer for consumers to pay for goods and services online and to manage their personal finances.

New rules for online shopping in EU take effect
New EU rules on online shopping, which came into force on Saturday 14 September, should make it easier and safer for consumers to pay for goods and services online and to manage their personal finances.

GDPR working, but not well enough: EU report
While most EU Member States have set up the legal framework for the General Data Protection Regulation (GDPR), more is needed if the new data protection regime is to be fully effective, says a new report.

Airbnb decides to conform to EU consumer rules
Following its negotiations with Airbnb, the EU Commission announced Thursday that the accommodation platform had improved and 'fully clarified' the way it presents offers to consumers.