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Volkswagen settles in the United States

30 June 2016
by BEUC -- last modified 30 June 2016

The settlement of Volkswagen with US consumers and government regulators has been announced.


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The settlement includes:

  • Up to $10,000 compensation payment for affected car drivers in the US;
  • Volkswagen promise to buyback the car in case it cannot be repaired;
  • A fine from US regulators.

At the same time, Volkswagen is ignoring calls to compensate European consumers who were just as affected by the cheat devices as American consumers. Unfortunately and incomprehensibly national authorities around the EU remain silent on the issue.  

Monique Goyens, Director General of The European Consumer Organisation (BEUC), commented:

"Volkswagen's global fraud is a scandal of unprecedented dimensions. Millions of European consumers have been misled into buying a car which they would not have bought had they known about the defeat device. The fact that VW refuses to pay compensation in Europe but is ready to pay in the US adds insult to injury.  Together with our member organisations we will do what we can to pursue Volkswagen for their wrongdoing. Authorities have to take their responsibilities seriously and start supporting consumers.

"That US consumers are worth up to $10,000 more to Volkswagen than EU consumers is down to pressure from authorities, courts, and better enforcement in the US. However, Volkswagen should not think that they can get away with it."

BEUC acts as the umbrella group in Brussels for its members and our main task is to represent them at European level and defend the interests of all Europe's consumers. BEUC investigates EU decisions and developments likely to affect consumers, with a special focus on five areas identified as priorities by our members: Financial Services, Food, Digital Rights, Consumer Rights & Enforcement and Sustainability.

BEUC, the European Consumers' Organisation