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Consumer groups across Europe file complaints against Google for breach of GDPR

27 November 2018
by BEUC -- last modified 27 November 2018

Today, seven consumer organisations from across Europe have announced that they will file complaints against Google with their national data protection authorities. Based on new research published today by BEUC’s Norwegian member Forbrukerrådet, the consumer groups, all part of the BEUC network, are referring Google to their respective national authorities for breaching the General Data Protection Regulation (GDPR) in relation to how the company tracks its users’ location.


Location data can reveal a lot about people, including religious beliefs (going to places of worship), political leanings (going to demonstrations), health conditions (regular hospital visits) and sexual orientation (visiting certain bars). The report shows that Google collects users' location data notably through the features 'location history' and 'web & app activity', which are integrated into all Google user accounts. The company uses various tricks and practices to ensure users have these features enabled and does not give them straightforward information about what this effectively entails.

These unfair practices2 leave consumers in the dark about the use of their personal data. Additionally they do not give consumers a real choice other than providing their location data, which is then used by the company for a wide range of purposes including targeted advertising.

These practices are not compliant with the GDPR, as Google lacks a valid legal ground for processing the data in question. In particular, the report shows that users' consent provided under these circumstances is not freely given. Also, the company cannot invoke a 'legitimate interest' to collect and process location data, due to the significant and intrusive impact that this tracking has on the rights and freedoms of the individual.

Monique Goyens, Director General of The European Consumer Organisation, commented:

"Google's data hunger is notorious but the scale with which it deceives its users to track and monetise their every move is breathtaking. Google is not respecting fundamental GDPR principles, such as the obligation to use data in a lawful, fair and transparent manner.

"Thanks to the GDPR, users should be in control of their personal data. Google's deceptive practices are in breach of the spirit and the letter of this regulation. We need strong, coherent, enforcement of the rules. We can't have companies pretending to comply but de facto circumventing the law.

"It can undoubtedly be useful to share your location data, for instance to find a restaurant when travelling. But the places we go to also reveal a lot about ourselves and our private life.

"The situation is more than alarming. Smartphones are being used for spying on our every move. This is not the digital society that European consumers want to live in.

"With today's action to submit complaints with data protection authorities across Europe, we want to stop consumer exploitation and force those digital giants to finally accept their responsibility."

BEUC, the European Consumers' Organisation, acts as the umbrella group in Brussels for its members and its main task is to represent them at European level and defend the interests of all Europe's consumers. BEUC investigates EU decisions and developments likely to affect consumers, with a special focus on five areas identified as priorities by its members: Financial Services, Food, Digital Rights, Consumer Rights & Enforcement and Sustainability.

European Consumer Organisation (BEUC)