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European Consumers' Organisation

BEUC, the European Consumers' Organisation, acts as the umbrella group in Brussels for its members and its main task is to represent them at European level and defend the interests of all Europe's consumers. BEUC investigates EU decisions and developments likely to affect consumers, with a special focus on five areas identified as priorities by its members: Financial Services, Food, Digital Rights, Consumer Rights & Enforcement and Sustainability.

EU introduces new consumer rights 12 June 2014, 23:16 CET
A range of new consumer rights will apply in all 28 EU Member States as of Friday, June 13.

Election countdown: The European Parliament’s significance for consumers 22 May 2014, 23:30 CET
This week's European elections will be hugely important for the daily lives of 500 million consumers. In the next 5 years, many consumer issues will be at stake – from unfair banking practices to EU data protection laws.

Roaming in the EU - New figures highlight continuing high costs - BEUC 17 February 2014, 16:22 CET
Following today's publication by the European Commission of its pan-EU household survey on telecoms roaming costs, Monique Goyens, Director General of The European Consumer Organisation commented:

Food from cloned animals: consumers left in the dark - BEUC 19 December 2013, 21:10 CET
Despite European consumers having no appetite for food from cloned animals or their offspring, they might be eating it unawares. Today’s European Commission proposals will not help obtain more information as they ignore food from clone offspring.

EU paves way for the bank accounts consumers actually need - BEUC 12 December 2013, 13:59 CET
Today’s European Parliament vote will enable all European consumers to open a bank account, make account fees more transparent and comparable and help those who want to switch to another bank.

EU-US 'Safe Harbour' data agreement: BEUC comment 28 November 2013, 13:10 CET
The European Commission has identified 13 recommendations for change to the EU/US ‘Safe Harbour’ agreement on citizens’ personal data exchange for commercial purposes. For example, it encompasses data such as Passenger Name Records (PNR) on flights, personal data submitted when buying online and the use of Cloud Computing services by Europeans via servers within America’s jurisdiction. The US government will consider by June 2014. The Commission will then make a decision about Safe Harbour depending on the response by the US government.

EU-US trade talks resume, consumer concerns continue 12 November 2013, 11:21 CET
EU and US delegations meet this week in Brussels to resume their trade talks after last month's US government shutdown halted the second round of negotiations.

Parliament opens the door to safer medical devices 22 October 2013, 14:22 CET
Laws defining medical devices will be shaken up after the European Parliament adopted the proposals in Strasbourg today. It is now over to the Council of Ministers to toughen up patient safety.

This time it should be personal: EP takes strong stance on data protection law 21 October 2013, 17:48 CET
The European Parliament’s Civil Liberties committee vote today as they lead efforts to seal an update of EU Data Protection and privacy laws.

Will Europe's telecoms market overhaul benefit consumers? 12 September 2013, 16:39 CET
The telecoms sector in Europe is to get a regulatory shake up under wide ranging plans launched by the European Commission.

No home run for home loans (BEUC) 11 September 2013, 20:29 CET
The European Parliament voted today to adopt first-time, Europe-wide laws protecting people taking home loans.

New EU roaming price caps from July 1 26 June 2013, 17:15 CET
Phone calls, SMS texts and data usage costs when roaming within the EU will be further axed from July 1.

Consumers urge Commission against scale down on excessive card fees 20 June 2013, 23:19 CET
European Commission plans to curb consumer unfriendly card transaction fees are under attack from intense lobbying by card companies such as MasterCard. Such Multilateral Interchange Fees (MIFs) generate a steady stream of income for banks and card companies at the expense of consumers, retailers and SMEs.

EU takes baby step towards collective consumer court actions 10 June 2013, 18:10 CET
The European Commission will recommend Tuesday 11 June that all EU countries adopt laws allowing victims to go to court as a group if harmed or suffering loss from the same source.

On sale, but unsafe: EU risklist reports thousands of dodgy products 16 May 2013, 18:20 CET
A record number of 2,278 products were reported to the EU’s rapid alert system for dangerous consumer products (RAPEX) in 2012. The most frequent citings were for clothing, electrical appliances and toys.

Google antitrust investigation 25 April 2013, 22:43 CET
Following the European Commission’s announcement on their Google antitrust investigation, BEUC Director General Monique Goyens commented:

Victims of breast implants scandal fight for compensation - Need for EU to better protect with Collective Redress 17 April 2013, 13:39 CET
Criminal fraud proceedings begin today in France following last year’s breast implants scandal which affected 400,000 victims globally and 100,000 in Europe.

Towards a Europe-wide database of accidents and injuries 14 March 2013, 13:02 CET
A broad coalition of European organisations has come together to call on the European Commission to propose setting up a Pan-European Accident and Injury Data System. They are convinced that such a system would contribute to fewer accidents and injuries. Moreover, the cost of creating such a system would be more than offset by reductions in health care costs.

EU updates law on air passengers' rights 13 March 2013, 17:23 CET
A major update of EU regulation on the rights of passengers and obligations of airlines when flights are cancelled or face long delays has been launched today (March 13).

Major overhaul of EU product safety rules 13 February 2013, 19:00 CET
The European Union is to update a landmark consumer law on the safety of non-food products sold within Europe. The General Product Safety Directive (GPSD) governs safety standards to prevent for example injuries from defective products and limit exposure to hazardous chemicals.

Appetite to know: Europeans want food origin labelling 24 January 2013, 11:11 CET
The origin is one of the key criteria for consumers when buying food. These are the results of a survey on origin labelling presented today in Brussels by The European Consumer Organisation (BEUC). Conducted in Sweden, France, Poland and Austria, the representative survey polled consumers about their expectations for origin labelling on food.

Early Christmas present: dodgy health claims on food to disappear from shelves? 12 December 2012, 17:30 CET
December 14 marks the final whistle for unproven health claims used by EU’s food industry. That day ends the 6-month transition period for industry to adapt their packaging and stop using claims which cannot prove their beneficial effect on consumers’ health.

EU record fine for TV and Computer price fixing cartel - Collective answers needed 05 December 2012, 18:45 CET
Following today’s record EU EUR 1.47 billion fine for a 20 year cartel run by television and computer material producers, the European Consumer Organisation highlights that a full answer is the introduction of a system of collective redress in the EU – streamlining legal actions to allow such victims to go to court as one.

EU energy market: Put the spot on consumers 15 November 2012, 17:46 CET
Today’s report by the European Commission of the EU energy market shows that member states have to increase their efforts to implement key measures protecting energy customers.

Google's privacy policy questioned by EU data authorities 16 October 2012, 15:32 CET
Data protection authorities across Europe - collectively known the Article 29 Working Party – have today issued their conclusions on Google’s privacy policy changes introduced earlier this year.