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BEUC comments on major tech legislation (DMA/DSA) that will boost consumer choice and online protection

05 July 2022
by BEUC -- last modified 05 July 2022

The European Parliament has approved a set of major new rules today which will benefit consumers by creating a legal framework for Big Tech, platforms and online marketplaces.


The Digital Markets Act (DMA) sets obligations and prohibitions for Big Tech companies to ensure they do not stifle innovative competitors or use unfair business practices, while the Digital Services Act (DSA) regulates online content to create a safer environment.

On the Digital Markets Act, Ursula Pachl, Deputy Director General of the European Consumer Organisation (BEUC), said:

"For too long, Big Tech has engaged in certain practices which harmed consumers and other businesses. This legislation is a gamechanger which will help create the fair and more open digital markets that consumers need. For example, consumers will get a genuine choice about which apps they want to use rather than allow Big Tech to steer consumers to their own products.

"What is now absolutely crucial is that the Commission allocates the resources necessary to enforce the Digital Markets Act, given its central role in making sure Big Tech complies with the rules. We raised the alarm last week with other civil society groups that if the Commission does not hire the experts it needs to monitor Big Tech's practices in the market, the legislation could be hamstrung by ineffective enforcement. It is very positive to hear MEPs are pushing to make sure the Commission gets the necessary resources and budget for its enforcement of the DMA."

On the Digital Services Act, Ursula Pachl said:

"Consumers will be better protected online thanks to these new measures, but there is unfinished business when it comes to online marketplaces and the products that are sold on them. It is good news that the use of sensitive and children's data for targeted advertising will be prohibited. This is a step forward to address some of the most harmful elements of the online environment and commercial surveillance we are subjected to every day. However, not enough was done to counter the avalanche of illegal or unsafe goods that consumers are exposed to on online marketplaces. The new obligations for online marketplaces to verify the legitimacy of their business customers are welcome, but strengthening liability obligations for online marketplaces is necessary for the status quo to change. The proper enforcement of the DSA will now be crucial to ensure consumers are adequately protected."

BEUC is the umbrella group for 46 independent consumer organisations from 32 countries. Its main role is to represent them to the EU institutions and defend the interests of European consumers.

European Consumer Organisation (BEUC)