Skip to content. | Skip to navigation

Personal tools
Sections
You are here: Home Members European Consumers' Organisation Over 80 countries show political will to protect consumers in future e-commerce deal

Over 80 countries show political will to protect consumers in future e-commerce deal

16 September 2021
by BEUC -- last modified 16 September 2021

More than 80 countries have agreed on a consumer protection article to be included in a future international trade deal on e-commerce, the World Trade Organization (WTO) has written. The European Consumer Organisation (BEUC) welcomes this long overdue step to enhance consumer protection in a globalised market.


Advertisement

The agreed article defines key consumer protection provisions countries should have in place, such as clear information to consumers, easy access to redress, and ensuring that products are safe.

This article would not create new rights for consumers but shows that governments understand the need to better protect consumers in a global online market. This is positive as it can be challenging for consumers to shop online in such a market: a November 2020 survey by German consumer group Verbraucherzentrale Bundesverband (vzbv) showed that 4 out of 10 respondents who ordered a product from outside the EU said something went wrong. Issues include non-delivery, low product quality, or problems with returns and refunds.

While consumer organisations applaud today's development, our support for the overall e-commerce agreement will depend on its final version. Sensitive topics in the digital field, such as data protection and artificial intelligence, have yet to be discussed in the negotiations. The agreement, which would prevail over EU law, should under no circumstance limit how the EU regulates such topics now or in the future.

Monique Goyens, BEUC Director-General, commented:

"This bold move by the EU and its trading partners from across the globe sets a precedent that trade policy must underpin and not harm domestic efforts to better protect consumers. Today's message from more than 80 WTO members shows trade agreements can create that political will to bring authorities together on important global challenges such as product safety.

"Europeans shopping online across the world would benefit from all these countries making efforts so that consumers are informed about how to contact a trader, return a product, and get their money back when something goes wrong."

BEUC is the umbrella group for 45 independent consumer organisations from 32 countries. Its main role is to represent them to the EU institutions and defend the interests of European consumers.

he European Consumer Organisation (BEUC)