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European Emergency Number Association

06 January 2014, 23:08 CET
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EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU.

EENA logo

EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include 890 emergency services representatives from 44 European countries, 65 solution providers, 9 international associations/organisations, 130 Members of the European Parliament and 50 researchers.

EENA believes that:

  • European citizens have the fundamental right to know about the existence of the 112 - this can save their lives
  • When in distress, every citizen calling the 112 within the European Union should get the appropriate help, as soon as possible, at the place of the emergency
  • Citizens in distress are entitled to the same high quality safety and security standards within the territory of the Member States and they should receive the same high quality aftercare in case of accident or disaster
  • Citizens have the right to be informed as soon as possible about the behaviour they need to adopt in case of an imminent or developing emergency or disaster, throughout the EU
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EENA logo

112 is the European emergency phone number. You can call the 112 to contact emergency services (ambulances, fire-fighters and the police) in any country of the European Union. You can use the 112 from fixed phones, including payphones, or mobile phones. Calls to the 112 are always free of charge. The 112 functions 24 hours a day, 7 days a week.

EENA, the European Emergency Number Association, is dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU.

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