Kiosks Are Key for Barbican to Deliver World Class Customer Experience
The Barbican Centre is one of the world’s leading arts centres based at the heart of the City of London.
It is renowned for world class customer experience and over the past year they have installed several on-site self-service kiosks from Protouch which are vital to maintain high quality service to the three million plus visitors each year.
The centre is Europe’s largest multi-arts and conference venue and it encompasses dance, film, music, theatre, visual arts and creative learning who work together in creating the model of tomorrow's international arts and learning centre.
Protouch UK’s expert technology enables customers to provide immediate customer feedback for quality data analysis and the visitor information is automatically gathered and analysed and use to enrich the overall customer experience.
The secure, robust kiosk and internet solutions are second to none and the feedback channel is key to deliver a service that would rival any other.
Sheree Miller, Customer Experience Manager at Barbican, said: “We have been extremely pleased with the service provided by Protouch and would not hesitate to recommend them. Protouch has provided consistent, professional, and reliable surveys that play a vital role in shaping our customer’s experience in the future.”
The Barbican is also home to Resident Orchestra, London Symphony Orchestra, Associate Orchestra, BBC Symphony Orchestra and Associate Producer Serious. The architecturally renowned centre, opened in 1982, comprises the 1,949 seat Barbican Hall, a 286 seat cinema, the Barbican Art Gallery as well as a roof-top tropical conservatory, conference facilities and three restaurants.
Kiosks with wayfinding features prove popular in similar industries and environments as well as internet, registration, booking, information and cashless payment.
Contact the specialists at Protouch today and speak to them about installing the fast-growing technology in your business this year. As Europe’s leading provider of kiosk solutions and touch screen technology, they have the products to meet all your business needs.
ENDS
Media Contact Details
· Name: Tom Quarry
· Company Name: Protouch
· Town: Surrey
· Country: United Kingdom
· Telephone Number: +44 (0) 1276 68 44 00
· Email: info@protouch.co.uk
· Language: English
