Public Safety Answering Points in Europe 2013
06 January 2014by eena -- last modified 06 January 2014
An annual publication of the European Emergency Number Association
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The European Emergency Number Association (EENA) has released the
'Public Safety Answering Points (PSAPs) in Europe' publication, edition
2013. In addition to the 28 EU countries, plus Iceland, Norway, Serbia
and Turkey, this year's 145-page document provides an overview of the
PSAPs structure in Albania, Bosnia Herzegovina, Kosovo, Moldova,
Republic of Macedonia and Montenegro.
"The Public Safety Answering Points in Europe document has already
become an invaluable reference point and resource for all professionals
working in public safety in Europe and beyond. EENA's main publication
is a unique document that fosters the sharing of experiences and best
practice information on a European level.
Based on the contribution of our members, the 2013 edition has been updated with additional information on the structure of emergency call centres, data such as the volume of emergency calls made and technologies used by emergency services as well as the future developments planned, including eCall, in each country", says Gary Machado, Executive Director of the European Emergency Number Association.
Download the abstract of the Public Safety Answering Points (PSAPs) in Europe 2013 document
If you wish to get a copy of the full document, please contact Jerome Paris
EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU.
European Emergency Number Association (EENA)