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Public Safety Answering Points in Europe 2013

06 January 2014
by eena -- last modified 06 January 2014

An annual publication of the European Emergency Number Association


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The European Emergency Number Association (EENA) has released the 'Public Safety Answering Points (PSAPs) in Europe' publication, edition 2013. In addition to the 28 EU countries, plus Iceland, Norway, Serbia and Turkey, this year's 145-page document provides an overview of the PSAPs structure in Albania, Bosnia Herzegovina, Kosovo, Moldova, Republic of Macedonia and Montenegro.

"The Public Safety Answering Points in Europe document has already become an invaluable reference point and resource for all professionals working in public safety in Europe and beyond. EENA's main publication is a unique document that fosters the sharing of experiences and best practice information on a European level.

Based on the contribution of our members, the 2013 edition has been updated with additional information on the structure of emergency call centres, data such as the volume of emergency calls made and technologies used by emergency services as well as the future developments planned, including eCall, in each country", says Gary Machado, Executive Director of the European Emergency Number Association.

Download the abstract of the Public Safety Answering Points (PSAPs) in Europe 2013 document

If you wish to get a copy of the full document, please contact Jerome Paris

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU.

European Emergency Number Association (EENA)

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112 is the European emergency phone number. You can call the 112 to contact emergency services (ambulances, fire-fighters and the police) in any country of the European Union. You can use the 112 from fixed phones, including payphones, or mobile phones. Calls to the 112 are always free of charge. The 112 functions 24 hours a day, 7 days a week.

EENA, the European Emergency Number Association, is dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU.

EENA