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eCall based on 112 in Europe - HeERO 2 Project Final Event

26 November 2014
by eena -- last modified 26 November 2014

From the 27th to the 28th November 2014, the final HeERO International Conference will take place in Madrid, Spain. It will highlight the final outcomes, impact and results of the HeERO 2 project. Each pilot site will share its experiences and participants will have the opportunity to see eCall demonstration.


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The event is held under the high auspices of the European Commission in cooperation with ERTICO ITS-Europe (project coordinator), the European Emergency Number Association (EENA) and is hosted by the Spanish pilot site coordinator Dirección General de Tráfico (DGT).

The HeERO projects (Harmonised eCall European pilot) address the pan-European in-vehicle emergency call service "eCall" based on 112, the common European Emergency number.

For four years (HeERO phase 1 in 2011-2013 & HeERO phase 2 in 2013-2014), 15 countries carried out the start-up process of an interoperable and harmonised emergency call system.

eCall is an in-vehicle system that, in case of an incident, is able to call either automatically or manually the European emergency number 112 and then transmit relevant information to emergency services. eCall will be required to be installed on all new types of cars from early 2018 (according to EU legislation that is being finalised), meaning that all EU countries should be able to handle eCalls based on 112 from 1st October 2017.

ERTICO – ITS Europe's Senior Project Manager and HeERO Project Coordinator Andy Rooke observed: "The HeERO projects have made such a positive contribution to the deployment of eCall based on 112 across Europe. As a result of the project there are now 14 Member States who know exactly how to deploy eCall. This is a positive contribution to casualty reduction across Europe".

Gary Machado, EENA Executive Director, notes: "I am delighted that eCall based on 112 will finally be up and running after more than 10 years of discussion. I would like to thank the 15 HeERO pilot sites for their hard works showing that we can make it!".

The conference will be attended by more than 200 delegates from industry, mobile network operators, emergency services from over 40 countries in Europe and beyond. Speakers will include officials of the European Commission, Governmental and Senior members of Spanish Pilot Site as well as many representatives of HeERO 2 consortium.

On the 28th November 2014, there will be live practical demonstrations of eCall performed at the Dirección General de Tráfico (DGT) Madrid.

For more information, please visit the event webpage


EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

EENA, the European Emergency Number Association

EENA logo

112 is the European emergency phone number. You can call the 112 to contact emergency services (ambulances, fire-fighters and the police) in any country of the European Union. You can use the 112 from fixed phones, including payphones, or mobile phones. Calls to the 112 are always free of charge. The 112 functions 24 hours a day, 7 days a week.

EENA, the European Emergency Number Association, is dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU.

EENA