The Essentials of Crisis Management
of crisis, control is a major determinant of a good outcome. Examples of
critical situations include the kidnapping of a top executive while he is
visiting another country or the hijacking of a passenger plane. However, people
often panic and lose sight of the future. This is where crisis management comes
in. Because the people involved are often emotionally attached, it is important
to hire a team which could analyze the situation objectively and formulate a
smart and attainable plan for dealing with the crisis.
What Crisis Management Offers
Aside from kidnap for ransom and hijacking and piracy, whether it is on land, air or sea, crisis management specialists are able to respond to situations such as extortion, illegal detention and arrest and product tampering or intentional product contamination.
Characteristics of a Good Crisis Management Team
When looking for a good team, the fundamentals include choosing one which has a 24-hour support, multilingual capacity, international links, and competent team members. The non-stop support is needed because crisis situations usually extend beyond hours and can even last days or weeks. The team should be available 24/7 and should be able to provide reports and advice to the client without compromising privacy, confidentiality and security.
The multilingual capacity of the team is needed to cover all bases. Many crisis situations nowadays involve people from different countries. It would not do if the operation gets botched just because the crisis management specialists took a yes for a no. Moreover, if the team has formed international linkages, the situation would be managed better since international contacts could be mobilized to act for the client.
Competence is a must. In fact, crisis management specialists should not even have the job if they are incompetent. Skills and techniques are taught in special training schools and crisis management personnel are trained through simulation of actual crisis events. Competence is needed for the response personnel to be deployed as soon as possible for situation recovery. It is also needed in case negotiation is needed for crisis resolution. A measure of competence is reputation. If the crisis management company has good reviews and is reputed to be an excellent one, then one could be assured that it is indeed competent.
Crisis situations, more often than not, involve life and death, whether directly or indirectly. Failure is not an acceptable option. Hiring crisis management specialists helps people in crisis deal with the situation using the most efficient means possible. When in a difficult situation that seems to be beyond control, crisis management offers the best possible results.